What is the return policy at platinumbay ?
Returns and refunds are determined on a case-to-case basis and will be given at the discretion of platinumbay.
We do not offer refunds or rebates for the following cases:
1. Factory seal on products has been broken; or if item has been played with.
2. Change of mind. Decided that the item is not for you.
We offer refunds within 7 working days if:
1) Item is damaged upon arrival to your destination. Refunds can only be given only when you send photo attachments to our email address to prove that the item/items is/are damaged and also the package with the date stamped.
How fast will the item arrive to my destination?
We offer international registered shipping and it will take 10-14 working days to arrive. However, you can email us at firstname.lastname@example.org to inform us that you would like the item to reach you from 2-9 working days. We do offer express shipping so please inform us before you make your payment. We will calculate and let you know the amount so you can your payment together.